What a difference a day makes. Or in this case a week.
I called the Audiology Department head on a Thursday, explained my concerns, and was wholly validated. We discussed my concerns, and also the fact she was leaving town for a conference and I should expect to hear back by mid-week. The following Tuesday I heard back from her confirming we had a new audiologist and who it would be.
There is a downside to O's new audiologist, but it is relatively minor. She only ever works Thursdays & Fridays. I can handle that.
I decided that, since she was just taking on our case, I would wait and call Monday morning if I hadn't heard anything. I didn't have to wait. She called me before 10am on Thursday. One week after my initial conversation with the department head.
The conversation with O's audiologist was great. Amazing even.
She confirmed our hearing aid order & color, expressed disappointment over the fact she wouldn't be able to see us the next day and set an appointment for the following Thursday to get O's hearing aids in.
The delay was completely out of her hands - the ear molds hadn't been cured yet, and wouldn't be arriving until Monday. She had just called the company to confirm.
But wait, there's more!
She went over payment (because $$$$), reminded me to bring in certain paperwork, asked if she would be able to forward our information to an organization that routinely helps kids with hearing aids, and let me know what to expect.
She also told me that she wants us to have a 'team meeting' shortly after O gets fitted, if not that morning, with APSEA & our SLP as well. Amazing.
Needless to say I am so, so relieved.
And although the switch to her meant a delay of two days from the original hearing aid appointment, I couldn't be happier with the decision.
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